We are currently seeking a Service Writer with 3 or more years of experience, who is enthusiastic and driven to provide personalized assistance to our clients. As a Service Writer, your main responsibility will be to advise customers on suitable light maintenance and repair services, particularly for our Express Maintenance service. At Performance Toyota Fairfield, we value Service Advisors who possess extensive product knowledge and offer genuine and approachable advice to our customers.

• This Position is Full Time
• Earn $55,000.00 to $75,000.00 Annually (Experience Based)
• Hours are Monday - Friday 7 am to 6 pm (Alternating Saturdays)
• Bilingual Is A Plus

Performance Toyota Fairfield, is a fast-paced, fun, and cohesive team with an unmatched work culture for all employees. That's right, and you can enjoy your work yet still experience enormous opportunities for career growth and greater responsibility as you develop under a caring leadership team! Performance Toyota Fairfield is located on Rt-4 right off I-275 outside of Cincinnati. So, If you're looking for a career and not just a job, we want to hear from you!

Why Choose A Career At Performance Toyota Fairfield?

• Service shop environmentally controlled all four season of the year!
• Performance Automotive Network provides Careers, not jobs!
• Advancement potential rewards top performers!
• 15 Time winner of the prestigious "President's Award" for outstanding performance in sales, SERVICE and guest satisfaction!
• Employee Benefits Available:
  • Paid vacation
  • 401k retirement plans with Generous Company Match
  • Health insurance
    
  • Vision coverage
  • Dental Plan
    
  • HSA or FSA plans
  • Life insurance
    
  • Short- and long-term disability
    
  • Technician Tuition Assistance Program
  • Coming soon: Performance Tech Academy

Service Writer:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customer’s and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED required
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Need to have a great driving record
• Substance screening is required of all Performance Toyota employees