We are currently seeking a Service Writer who is enthusiastic and driven to provide personalized assistance to our clients. As a Service Writer, your main responsibility will be to advise customers on suitable light maintenance and repair services, particularly for our Express Maintenance service. At Performance Honda Fairfield, we value Service Advisors who possess extensive product knowledge and offer genuine and approachable advice to our customers.

• This Position is Full-Time
• Earn $55,000.00 to $75,000.00 Annually (Experience Based)
• Hours are Monday - Friday 7:00 am to 5:00 pm (Alternating Saturdays)

Welcome! Performance Honda Fairfield is the premier franchised dealership located in Fairfield, OH, where you'll thrive in a dynamic work environment and a supportive team. With our 52 years of expertise, we offer Highly Competitive Compensation, and Benefits Packages. Plus, unbeatable opportunities for unparalleled career growth. Our leadership team is relentlessly committed to your progress, providing you with a cutting-edge platform for learning and taking on greater responsibilities. Come join us now and let us build a fulfilling career together that will exceed your expectations!

You'll Love a Career at Performance Honda Fairfield!

• Service shop is environmentally controlled for all four seasons of the year!
• Fastest growing Honda dealership in the Cincinnati area!
  
• Advancement potential rewards top performers!
• Family owned business for over 52 years. Part of the Performance Automotive Network:
• Employee Benefits Available:
• Paid time off
  
• 401k retirement plans With Generous Company Match!!
• Health insurance
  
• Vision coverage
• Dental plans
  
• Life insurance
  
• Short- and long-term disability
• Ask about our Technician Tuition Assistance Program
• Coming soon - Performance Tech Academy!

Service Writer:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customer’s and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

• One year of Service (Writer) experience preferred
• High school diploma/GED required
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Need to have a great driving record
• Substance screening is required of all Performance Honda Fairfield employees