Performance Automotive

Service Writer / ASM - Performance Chrysler Jeep Dodge RAM

Job Locations US-OH-Centerville
Job ID
2022-6347
Category
Service Department - Service Advisor
Dealership
Performance Chrysler Jeep Dodge RAM Centerville

Overview

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Performance Chrysler Jeep Dodge RAM in Centerville, OH, is conveniently located right off 675 in the Loop Road Automall. We're a High-Volume, Fast-Paced franchised dealership with a proven and unmatched work culture for all employees to enjoy. That's right, you can enjoy your career yet still experience enormous opportunities for growth and greater responsibility as you develop under a caring leadership team! So, If you're looking for a career and not just a job, we want to hear from you!!

 

We currently seek a well-motivated, high energy Service Writeralso known as Service Advisor, to work one-on-one with our clients. Your job will be to advise customers on the available light maintenance service options when their vehicles need Express Maintenance. We’re counting on you to develop extensive product knowledge and serve all of our customers with a friendly smile and honest guidance. 

 

  • This Position is Full-Time
  • Earn $55,000.00 to $75,000.00 Annually (experience-based)
  • Hours are Monday - Friday 7:30 am to 5:30 pm (NO SATURDAYS)

 

You'll Love Performance Chrysler Jeep Dodge RAM Centerville!

  • We provide Careers, not jobs!
  • Our company has a long history of promoting from within our organization
  • Employee Benefits:
    • Paid vacation
    • 401k retirement plans with Generous Company Match
    • Health insurance options through Aetna
    • Vision and dental plan options
    • Life insurance options
    • Short- and long-term disability options
  • Advancement potential rewards top performers!
  • Family owned business for over 45 years. Part of the Performance Automotive Network:
    • One of the Top 40 Volume Dealer Groups in the U.S.
    • Ranked 4th largest local private company on the 2016 Deloitte Cincinnati USA 100 (#1 dealer group in the list!)
    • Earned Nearly Every Top Honor for Sales and Service Excellence

Responsibilities

Service Writer:

  • Maintain your Customer Satisfaction Scores at or above the district goal
  • Receiving in customer’s and their automobiles in the most effective and timely manner
  • Constant communication with your service technicians
  • Calling customers with diagnostic results and recommendations from your technicians
  • Selling the recommendations from your technicians
  • Communicate authorized recommendations to your technicians with a “promise time” for completion of work
  • Prompt call to customers when vehicle is washed and ready
  • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
  • Close all repair orders and review with customers as they pick up their automobiles

Qualifications

  • One year or more of Automotive Service (Writer) experience preferred
  • High school diploma/GED required
  • Competent level of computer literacy
  • Substantial time management technique
  • Have a general understanding of automotive maintenance
  • Maintain an energetic, positive, and respectful attitude with everyone
  • Need to have a great driving record
  • Substance screening is required of all Performance Chrysler Jeep Dodge RAM employees

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