Performance Automotive

Call Center Representative

Job Locations US-OH-West Chester
Job ID
2022-6345
Category
Service Department - Service BDC Agent
Dealership
Performance Automotive Network

Overview

TM.Logo-PAN-400-160-BW

Performance Automotive Network has moved our Corporate Service Department Call Center to our Performance Honda Used Car Superstore located in Cincinnati, OH, right off I-71 on Kingswater Drive in the Kings Automall! Hold on to your seat because we are an Extremely High-Volume Franchised Dealer Group, including Lexus, Toyota, Honda, Chrysler, Jeep, Dodge, and RAM. We are seeking career-minded, Full-Time Call Center Representatives, also called BDC Agents or Business Development Specialist. We are a fast-paced, fun, and cohesive team with an unmatched work culture for all employees. That's right, and you can enjoy your work yet still experience massive opportunities for career growth and greater responsibility as you develop under a caring leadership team! So, If you're looking for a career and not just a job, we want to hear from you!

 

Corporate Service Department Call Center Representatives are specialized, highly trained & skilled members of the Service Business Development Center. People in this position handle inbound service reservation calls, confirm service reservations, perform outbound follow-up calls for due or overdue service clients. Also, Special Ordered Part (SOP) notifications; “we owe” scheduling calls and any additional outbound calls requested by management.

 

  • $15.00 to $16.00 Per Hour (Experience-based)
  • Hours Are Monday - Friday From 8:00 am to 4:30 PM
  • Alternate Shift / Monday - Friday 11:30 AM to 8:00 PM
  • Alternating Saturdays from 8:00 am to 2:00 pm
  • This Position is 40 Hours Per Week

 

Why Choose a Career With Performance Automotive Network?

  • We provide all the training needed for your success
  • A long history of promoting from within our organization
  • Performance Automotive Network offers careers, not jobs
  • Employee Benefits Include:
    • 401k retirement plans With Generous Company Match!
    • Medical insHSAnce
    • HSA and FSA plans
    • Dental care
    • Vision coverage
    • Short-term disability
    • Long-term disability
    • Life insurance
    • Grief counseling
    • Living will preparation
    • Paid time off
    • Generous employee discounts on vehicles, parts and services

Responsibilities

Call Center Representative:

  • Promptly and professionally answer inbound calls to provide an exceptional client experience resulting in a scheduled reservation with the service team.
  • Master and follow all training materials, including inbound service Call Guides and Strategic Responses (word tracks), to answer all guest’s questions accurately
  • Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
  • Using the Blueprint KnowledgeDrive to search for an answer(s) to guest’s questions before transferring the phone call to a Service Advisor
  • The ability to work flexible hours, to possibly include Saturdays
  • Being punctual to work and when returning from lunch and break with a complete adherence to set schedule
  • Following the “BDC Center Policies and Procedures” Manual

 

Qualifications

  • High school diploma or equivalent required.
  • Master all training materials provided in the ServiceMastery™ Certification training supplied by Blueprint, Inc., which includes but is not limited to specific call guide strategies, word tracks about overcoming particular client questions and objections 
  • Proficient in operational software techniques for DMS, Service CRM, and any additional dealer-specific software
  • Having the aptitude & desire to develop a solid understanding of product information related to all brands, vehicles, and all maintenance/repair services provided by the service department(s) included with this group
  • Possess a valid driver's license with a good driving record
  • Substance screening is required of all Performance Automotive Network employees

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.