Performance Automotive

Assistant Service Manager / Service Advisor - Performance Kings Honda

Job Locations US-OH-Cincinnati
Job ID
2021-5012
Category
Service Department - Service Advisor
Dealership
Performance Kings Honda

Overview

TM.Logo-PKH.500

Performance Kings Honda of Cincinnati, OH, is located on Fields Ertel Rd, and right across from the Kings Auto Mall. We have a Brand New State-of-the-art Service Department with 38 SERVICE BAYS! We've' been the highest volume, fast-paced Honda Dealership in the Greater Cincinnati marketplace for over 12 years. We are a fast-paced, fun, and cohesive team with an unmatched work culture for all employees. That's right, and you can enjoy your work yet still experience massive opportunities for career growth and greater responsibility as you develop under a caring leadership team! So, If you're looking for a career and not just a job, we want to hear from you!

 

We seek a well-motivated, high energy Service Writer, also known as a Service Advisor, or ASM to work one-on-one with our clients. Your job will be to advise customers on the available light maintenance service options when their vehicles need Express Maintenance. We're counting on you to develop extensive product knowledge and serve our customers with a friendly smile and honest guidance.

 

  • Earn $68,000 to $92,000 Annually (experience based)
  • Hours are Monday Through Friday 7:00 am to 5:00 pm
  • Alternating Saturdays 8:00 am to 3:00 pm

 

Why Join Performance Kings Honda's Service Team?

  • #1 volume Honda Dealership in Cincinnati since 2012
  • Performance Kings Honda offers Careers not just Jobs
  • We have a long history of promoting with in our organization
  • Employee Benefits include:
    • 401k with solid company participation
    • Medical insurance
    • HSA or FSA plans
    • Dental care
    • Vision coverage
    • Short term disability
    • Long term disability
    • Life insurance
    • Grief counseling
    • Living will preparation
    • Paid time off
    • Generous employee discounts on vehicles, parts and services

Responsibilities

Assistant Service Manager:

  • Maintain your Customer Satisfaction Scores at or above the district goal
  • Receiving in customer’s and their automobiles in the most effective and timely manner
  • Constant communication with your service technicians
  • Calling customers with diagnostic results and recommendations from your technicians
  • Selling the recommendations from your technicians
  • Communicate authorized recommendations to your technicians with a “promise time” for completion of work
  • Prompt call to customers when vehicle is washed and ready
  • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
  • Close all repair orders and review with customers as they pick up their automobiles

Qualifications

  • One year of Service (Writer) experience preferred, not required
  • High school diploma/GED required
  • Competent level of computer literacy
  • Substantial time management technique
  • Have a general understanding of automotive maintenance
  • Good driving record
  • Substance screening is required of all Performance Kings Honda employees

 

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