Performance Automotive

Service Writer - Performance Honda Fairfield

Job Locations US-OH-Fairfield
Job ID
2021-5002
Category
Service Department - Service Advisor
Dealership
Performance Honda

Overview

Performance Honda Logo

 

Performance Honda of Fairfield, OH, is a high volume, fast-paced franchised dealership in the greater Cincinnati, OH market with a proven performance record of over 45 years. We offer extremely competitive compensation packages and take great pride in providing our employees with a diverse and inclusive work culture where you can enjoy a lasting career!

 

We currently seek a well-motivated, high energy Service Writeralso known as a Service Advisor, to work one-on-one with our clients. Your job will be to advise customers on the available light maintenance service options when their vehicles need Express Maintenance. We’re counting on you to develop extensive product knowledge and serve all of our customers with a friendly smile and honest guidance. 

 

  • This Position is Full-Time
  • Earn $55,000.00 to $75,000.00 Annually (Experience Based)
  • Hours are Monday - Friday 7:00 am to 5:00 pm (Alternating Saturdays)

 

Why a Career at Performance Honda Fairfield!

  • Fastest growing Honda dealership in the Cincinnati area!
  • Strong, multi-channel marketing plan to drive business…new and repeat customers. Aggressive investment in TV, Digital, and Social Media Marketing, plus a strong Community Relations Program
  • TrueCar Certified dealer
  • Close to I-75 and I-275. Centrally located within minutes of all northern Cincinnati suburbs as well as Butler and Warren Counties in Ohio as well as Southeast Indiana.
  • Employee Benefits:
    • Paid vacation
    • 401k retirement plans With Generous Company Match!!
    • Health insurance options through Aetna
    • Vision and dental plan options
    • Life insurance with buy up options
    • Short/Long term disability options
  • Advancement potential rewards top performers!
  • Family owned business for over 45 years. Part of the Performance Automotive Network:
    • One of the Top 40 Volume Dealer Groups in the U.S.
    • Ranked 4th largest local private company on the 2016 Deloitte Cincinnati USA 100 (#1 dealer group in the list!)
    • Earned Nearly Every Top Honor for Sales and Service Excellence

Responsibilities

Service Writer:

  • Maintain your Customer Satisfaction Scores at or above the district goal
  • Receiving in customer’s and their automobiles in the most effective and timely manner
  • Constant communication with your service technicians
  • Calling customers with diagnostic results and recommendations from your technicians
  • Selling the recommendations from your technicians
  • Communicate authorized recommendations to your technicians with a “promise time” for completion of work
  • Prompt call to customers when vehicle is washed and ready
  • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
  • Close all repair orders and review with customers as they pick up their automobiles

Qualifications

  • One year of Service (Writer) experience preferred
  • High school diploma/GED required
  • Competent level of computer literacy
  • Substantial time management technique
  • Have a general understanding of automotive maintenance
  • Maintain an energetic, positive, and respectful attitude with everyone
  • Need to have a great driving record
  • Substance screening is required of all Performance Honda Fairfield employees

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