Performance Automotive

  • Express Service Writer

    Job Locations US-OH-Fairfield
    Job ID
    2019-2081
    Category
    Service Advisor
    Dealership
    Performance Toyota
  • Overview

    Performance Toyota LogoTo ensure optimum customer service, Performance Toyota of Fairfield seeks an Express Service Writer to work one-on-one with our clients. Your job will be to advise customers on the available light maintenance service options when their vehicles need Express Maintenance. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance.

     

    • Earn $36,000 to $48,000 Annually (experience based)
    • Hours are Monday - Friday 9 am to 6 pm
    • Alternating Saturdays

     

    Why  Choose a Career at Performance Toyota Fairfield?

    • Recipient of the 2018 Toyota President's Award!
    • Owned and operated by Performance Automotive Network
      • Ranked #40 out of the Top 150 Dealership Groups in the U.S. by Automotive News Magazine
      • Family Owned and Operated for Over 48 Years!
      • 91 Employees With 15 Years or More of Service!
      • Not including the 51 Employees With 20+ Years of Service!
      • A long history of Promoting Within Our Organization
    • Employee Benefits Include:
      • 401k with solid company participation.
      • Medical insurance
      • HSA or FSA plans
      • Dental care and Vision coverage
      • Short term and long term disability
      • Life insurance
      • Grief counseling
      • Living will preparation
      • Paid time off
      • Generous employee discounts on vehicles, parts, and services

    Responsibilities

    Express Service Writer:

    • Maintain your Customer Satisfaction Scores at or above the district goal
    • Receiving customer’s and their automobiles in a timely manner
    • Constant communication with your Express Technicians
    • Presenting customers with diagnostic results and recommendations
    • Selling the recommendations from your technicians
    • Communicate authorized recommendations to your technicians with a “promise time” for completion of work
    • Prompt call to customers when vehicle is washed and ready
    • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
    • Close all repair orders and review with customers

    Qualifications

    Express Service Writer:

    • High school diploma/GED required
    • One year of Service (Writer) experience preferred not required
    • Competent level of computer literacy
    • Substantial time management
    • Have a general understanding of automotive maintenance
    • Maintain an energetic, positive, and respectful attitude with everyone
    • Need to have a great driving record
    • Substance screening required of all employees

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