Performance Automotive

  • Express Service Writer

    Job Locations US-OH-Cincinnati
    Job ID
    2019-2029
    Category
    Service Advisor
    Dealership
    Performance Kings Honda
  • Overview

    performance_kings_honda-pic-8936156236525184980-1600x1200

    Performance Kings Honda of Cincinnati, OH has a Brand New State-of-the-art Service Department with 38 SERVICE BAYSWe've been the highest volume, fast paced Honda Dealership in the Greater Cincinnati market for over 12 years. Owned and operated by Performance Automotive Network with a proven performance record of over 45 years. We offer extremely competitive compensation packages and take great pride in providing our employees with a diverse and inclusive work-culture where you can enjoy a lasting career!

     

    We currently seek a well motivated, high energy Express Service Writers to work one-on-one with our clients. Your job will be to advise customers on the available light maintenance service options when their vehicles need Express Maintenance. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance.

     

    This Position is Full Time

    Earn $36,000 to $48,000 Annually (experience based)

    Hours are Monday Through Friday 9am to 6pm (Alternating Saturdays)

     

    Why Join Performance Kings Honda's Express Service Team?

    • #1 volume Honda Dealership in Cincinnati since 2012
    • Over 250 new and 200 used car deliveries per month
    • Significant growth opportunity with major facility expansion this year
    • Secure Benefits include:
      • 401k with solid company participation
      • Medical insurance
      • HSA or FSA plans
      • Dental care
      • Vision coverage
      • Short term disability
      • Long term disability
      • Life insurance
      • Grief counseling
      • Living will preparation
      • Paid time off
      • Generous employee discounts on vehicles, parts and services
      • Ask about our TECHNICIAN TUITION ASSISTANCE PROGRAM!

    Responsibilities

    Express Service Writer:

    • Maintain your Customer Satisfaction Scores at or above the district goal.
    • Receiving in customer’s and their automobiles in the most effective and timely manner.
    • Constant communication with your service technicians.
    • Calling customers with diagnostic results and recommendations from your technicians.
    • Selling the recommendations from your technicians.
    • Communicate authorized recommendations to your technicians with a “promise time” for completion of work.
    • Prompt call to customers when vehicle is washed and ready.
    • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up.
    • Close all repair orders and review with customers as they pick up their automobiles.

    Qualifications

    Express Service Writer:

    • One year of Service (Writer) experience preferred
    • High school diploma/GED required
    • Competent level of computer literacy
    • Substantial time management technique
    • Have a general understanding of automotive maintenance
    • Good driving record
    • Must pass a drug screen to ensure we build safe and winning teams

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