• Service Advisor "Writer"

    Job Locations US-OH-Centerville
    Job ID
    2019-1853
    Category
    Service Advisor
    Dealership
    Performance Chrysler Jeep Dodge RAM Centerville
  • Overview

    Performance Chrysler jeep dodge ram CEN

     

    Performance Chrysler Jeep Dodge RAM located in Centerville, OH recently expanded our parts and service center to better serve our customers. We are seeking 2 well qualified Main-Shop Service Advisors. The ideal candidate should have 2 years or more of automotive experience. Posses the ability to effectively communicate technician diagnosis and repair results to customers by reviewing available parts and service options with them. We'll be counting on your high energy and on going development of extensive product knowledge to serve all of our customers with a friendly smile and honest guidance.

     

    $55,000.00 to $70,000.00 Annually (experience based)

    This Position is Full-Time/Favorable Work Schedule

    Fantastic Benefits Package Listed Below

     

    Why Performance Chrysler Jeep Dodge RAM Centerville?

    • Here's what our customer think!
      • bbb.org ............. 5.0 Stars
      • Cars.com ........... 5.0 Stars
      • Cargurus ............ 5.0 Stars
      • Google  .............. 3.9 Stars
    • We offer our employees a career not just a job
    • Performance Automotive Network promotes from within
    • Dealership remodel and Service Department expansion.
    • Secure Benefits include:
      • 401k with solid company participation.
      • Medical insurance.
      • HSA or FSA plans.
      • Dental care.
      • Vision coverage.
      • Short term disability.
      • Long term disability.
      • Life insurance.
      • Grief counseling.
      • Living will preparation.
      • Paid time off.
      • Generous employee discounts on vehicles, parts and services.

    Responsibilities

    Service Writer:

     

    • Maintaining Customer Satisfaction Scores at or above the district average
    • Receiving customer’s and their automobiles in a timely manner
    • Constant communication with service technicians
    • Calling customers with diagnostic results and recommendations from technicians
    • Notifying technicians of authorized recommendations with a “promise time” for completion of work
    • Prompt call to customers when vehicle is ready
    • Notify customer of any delays prior to the “promise time”
    • Close all repair orders and review with customers as time of pickup

     

    Qualifications

     Service Writer:

    • High school diploma/GED required
    • Two years of automotive experience
    • Basic computer literacy
    • This position requires a lot of walking
    • Have a good driving record
    • Drug screening is required of all Performance Automotive Network Employees

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