• Express Service Writer

    Job Locations US-OH-Fairfield
    Job ID
    2019-1824
    Category
    Service Advisor
    Dealership
    Performance Honda
  • Overview

    Performance Honda Logo

     

    Performance Honda of Fairfield, OH is a high volume, fast paced franchised dealership in the greater Cincinnati, OH market with a proven performance record of over 40 years. We offer extremely competitive compensation packages and take great pride in providing our employees with a diverse and inclusive work-culture where you can enjoy a lasting career!

     

    We currently seek a well motivated, high energy Express Service Writer to work one-on-one with our clients. Your job will be to advise customers on the available light maintenance service options when their vehicles need Express Maintenance. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance.

     

    This Position is Full Time

    Earn $36,000 to $48,000 Annually (experience based)

    Hours are Monday Through Friday 9am to 6pm (Alternating Saturdays)

     

    Reasons "Great Careers" Start at  Performance Honda!

    • Fastest growing Honda dealership in the Cincinnati area!
    • 2018 Presidents Award recipient.
    • Sell the Most Awarded product lineup in North America
      • Honda Ridgeline – 2017 North America Truck of the Year
      • Honda Accord – Named to Car and Driver 10 Best awards an unprecedented 31 times!
      • Honda Civic – Type "R"
      • See more at http://automobiles.honda.com/awards/
    • Well over $10 Million in vehicle Inventory of New and Used vehicles
    • Strong, multi-channel marketing plan to drive business…new and repeat customers. Aggressive investment in TV, Digital, and Social Media Marketing, plus a strong Community Relations Program
    • TrueCar Certified dealer
    • Close to I-75 and I-275. Centrally located within minutes of all northern Cincinnati suburbs as well as Butler and Warren Counties in Ohio as well as Southeast Indiana.
    • Flexible schedule
    • Strong benefits package:
      • Paid vacation
      • 401k retirement plans WITH GENEROUS COMPANY MATCH
      • Health insurance options through Anthem
      • Vision and dental plan options
      • Life insurance with buy up options
      • Short/Long term disability options
    • Advancement potential rewards top performers!
    • Family owned business for over 45 years. Part of the Performance Automotive Network:
      • One of the Top 40 Volume Dealer Groups in the U.S.
      • Ranked 4th largest local private company on the 2016 Deloitte Cincinnati USA 100 (#1 dealer group in the list!)
      • Earned Nearly Every Top Honor for Sales and Service Excellence

    Responsibilities

    Express Service Writer:

    • Maintain your Customer Satisfaction Scores at or above the district goal.
    • Receiving in customer’s and their automobiles in the most effective and timely manner.
    • Constant communication with your service technicians.
    • Calling customers with diagnostic results and recommendations from your technicians.
    • Selling the recommendations from your technicians.
    • Communicate authorized recommendations to your technicians with a “promise time” for completion of work.
    • Prompt call to customers when vehicle is washed and ready.
    • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up.
    • Close all repair orders and review with customers as they pick up their automobiles.

    Qualifications

    Express Service Writer:

    • One year of Service (Writer) experience preferred
    • High school diploma/GED required
    • Competent level of computer literacy
    • Substantial time management technique
    • Have a general understanding of automotive maintenance
    • Maintain an energetic, positive, and respectful attitude with everyone
    • Need to have a great driving record
    • Must pass a drug screen to ensure we build safe and winning teams

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