• Service Advisor "Writer"

    Job Locations US-OH-Fairfield
    Job ID
    2018-1561
    Category
    Service Department
    Dealership
    Performance Toyota
  • Overview

    Performance Toyota LogoTo ensure optimum customer service, we’re Hiring Two Service Advisors, "Writers" to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance.

     

    Why Become a Performance Toyota Service Advisor?

    • Recipient of the 2017 Toyota President's Award!
    • Take a look at what Our Customers think about us!
      • Toyota "Service Customer Satisfaction" is a 92.78%!
      • Indeed rates us at....4.1 Stars out of 5
      • Google rating is ...... 4.2 Stars
      • Cars.com rating is ... 4.6 Stars
      • Yelp is ......................4.5 Stars
      • Cargurus is ..............4.2 Stars
      • Dealerrater is ..........4.5 Stars
    • Unlimited Career growth and earning potential.
    • 55,000.00 to 70,000.00 per year (experienced based)
    • Full time position.
    • Secure Benefits include:
      • 401k with solid company participation.
      • Medical insurance.
      • HSA or FSA plans.
      • Dental care.
      • Vision coverage.
      • Short term disability.
      • Long term disability.
      • Life insurance.
      • Grief counseling.
      • Living will preparation.
      • Paid time off.
      • Generous employee discounts on vehicles, parts and services.

    Responsibilities

    Service Advisor:

    • Maintain your Customer Satisfaction Scores at or above the district goal.
    • Receiving in customer’s and their automobiles in the most effective and timely manner.
    • Constant communication with your service technicians.
    • Calling customers with diagnostic results and recommendations from your technicians.
    • Selling the recommendations from your technicians.
    • Communicate authorized recommendations to your technicians with a “promise time” for completion of work.
    • Prompt call to customers when vehicle is washed and ready.
    • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up.
    • Close all repair orders and review with customers as they pick up their automobiles.

    Qualifications

    Service Advisor:

    • Two years of Service Advisor (Writer) experience preferred.
    • Need to have a great driving record.
    • Possess strong computer literacy.
    • Have an energetic and positive attitude with everyone.
    • Must pass a drug screen to ensure we build safe and winning teams.

     

     

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