• Service Advisor "Writer"

    Job Locations US-OH-Centerville
    Job ID
    2018-1557
    Category
    Service Department
    Dealership
    Performance Chrysler Jeep Dodge RAM Centerville
  • Overview

    Performance Chrysler jeep dodge ram CEN

     

    We've recently expanded our parts and service center to better serve our customers and to provide warranty fulfillment on previous car sales. To ensure optimum customer service, we’re Hiring Two Service Advisors, "Writers" to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance.

     

    Why Performance Chrysler Jeep Dodge RAM Centerville?

    • Ask our Customers!
      • bbb.org ............. 5.0 Stars *****
      • Cars.com ........... 5.0 Stars *****
      • Cargurus ............ 5.0 Stars *****
      • Google  .............. 3.5 Stars
      • Dealerrater ........ 3.5 Stars
    • Earn $68,000.00 plus per year! (higher for the highly motivated).
    • Dealership remodel and Service Department expansion.
    • Secure Benefits include:
      • 401k with solid company participation.
      • Medical insurance.
      • HSA or FSA plans.
      • Dental care.
      • Vision coverage.
      • Short term disability.
      • Long term disability.
      • Life insurance.
      • Grief counseling.
      • Living will preparation.
      • Paid time off.
      • Generous employee discounts on vehicles, parts and services.
      • Ask about our Technician Tuition Support Program!

    Responsibilities

    Service Advisor:

    • Maintain your Customer Satisfaction Scores at or above the district goal.
    • Receiving in customer’s and their automobiles in the most effective and timely manner.
    • Constant communication with your service technicians.
    • Calling customers with diagnostic results and recommendations from your technicians.
    • Selling the recommendations from your technicians.
    • Communicate authorized recommendations to your technicians with a “promise time” for completion of work.
    • Prompt call to customers when vehicle is washed and ready.
    • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up.
    • Close all repair orders and review with customers as they pick up their automobiles.

     

    Qualifications

     Service Advisor:

    • Two years of Service Advisor (Writer) experience preferred.
    • Need to have a great driving record.
    • Possess strong computer literacy.
    • Have an energetic and positive attitude with everyone.
    • Must pass a drug screen to ensure we build safe and winning teams.

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