• Vehicle Exchange Liaison

    Job Locations US-OH-Cincinnati
    Job ID
    2018-1523
    Category
    Sales
    Dealership
    Performance Kings Honda
  • Overview

     

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    The Vehicle Exchange Liaison is responsible for creating customer retention by helping Service Customers understand not only when it’s the best time to trade their vehicle; but also, how they can upgrade their vehicle with little or no money out pocket, and keep their payments about the same! (This Position is full time 8:00am to 5:00pm Monday through Friday)

     

    Performance Kings Honda is proud to be one of the premier dealerships in the area

    From the moment a guest walks into our showroom, they quickly find out our commitment to customer service is second to none. We strive to make their experience with Performance Kings Honda a wonderful one - for the life of their vehicle.

     

    **Just a few reasons why careers grow at Performance Kings Honda!

    • #1 volume Honda Dealership in Cincinnati since 2012.
    • Over 250 new and 200 used car deliveries per month.
    • Significant growth opportunity with major facility expansion this year.
    • Generous Compensation Plan.
    • Flexible hours.
    • Strong benefits Package:
      • 401k with solid company participation.
      • Medical insurance.
      • HSA or FSA plans.
      • Dental care.
      • Vision coverage.
      • Short term disability.
      • Long term disability.
      • Life insurance.
      • Grief counseling.
      • Living will preparation.
      • Paid time off.
      • Generous employee discounts on vehicles, parts and services.
    • Unlimited bonus potential!

    Responsibilities

    Vehicle Exchange Liaison:

    • Answer all incoming phone calls according to a proven, pre-set script and help customers with setting their vehicle service appointments
    • Make outbound phone calls notifying customers of potential vehicle upgrade opportunities and be able to discuss the customer's opportunity in detail
    • Log all customer comments into web-based databases
    • Confirm appointments with our Performance Kings Honda service clients
    • Re-schedule "no show" customer appointments
    • Update customer records in database
    • Respond to customer website and text requests
    • Notify necessary departments/managers of any customer concerns

    Qualifications

    Vehicle Exchange Liaison:

    • Previous automotive sales or automotive business development experience required
    • Knowlege of Auto Alert and Vin Solutions is a plus but not required
    • A pleasant and engaging phone personality
    • Computer proficiency required
    • Professional personal appearance
    • Team-oriented
    • Willing to have coaching for learning.
    • Possess a valid Driver's License w/good record.

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