• Valet Attendant "Customer Service"

    Job Locations US-KY-Covington
    Job ID
    2018-1505
    Category
    Service Department
    Dealership
    Performance Lexus RiverCenter
  • Overview

    Lexus RiverCenter logo

     

    The Valet Attendant's/Greeter's primary job assignment is keeping the service drive clear of automobiles. You will be a customer's first point of contact when they arrive. You will be expected to be friendly, polite, and courteous to all customers, as well as other team members.

     

    Why Choose a Career Path With Lexus RiverCenter?

    **Our mission is to provide the drivers of Greater Cincinnati and Northern Kentucky with prestigious, luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet our client's high expectations by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Covington, we strive to treat each customer as we would a guest in our home. Our dealership addresses the needs of each individual with paramount concern. If this Workplace Culture sounds right for you then by all means, keep reading.

    • Customer reviews say it's a great place to do business.
      • Yelp .....................5.0
      • Cars.com .............4.9
      • Google ................4.5
      • Facebook ............4.5
      • Cargurus .............4.3
    • This position is full time
    • Monday-Friday 8am to 5pm (Some Saturdays)
    • $9.00 to $11.00 hourly (experience based)
    • Secure Benefits include:
      • 401k with solid company participation.
      • Medical insurance.
      • HSA or FSA plans.
      • Dental care.
      • Vision coverage.
      • Short term disability.
      • Long term disability.
      • Life insurance.
      • Grief counseling.
      • Living will preparation.
      • Paid time off.
      • Generous employee discounts on vehicles, parts and services.
      • Ask about our tuition reimbursement program!

     

    Responsibilities

    Valet Attendant (Greeter):

    • Greet each guest with a prompt and professional, “Good Morning/Afternoon; Welcome to Performance Chrysler Jeep Dodge RAM”.
    • Ask their name and retrieve per-repair order, current vehicle mileage and walk customer introduce them to their Service Adviser.
    • Hang tag from the rear view mirror, tag keys, and place floor and seat cover on driver’s side.
    • Pull "waiting on" reservation vehicles into shop on corresponding side, non-waiting vehicles are to be parked out back of shop and the keys are to be hung in corresponding lock box. Vehicles need to face the building.
    • Always keep vehicles pulled to the front of the drive, get tag number, last 8, or wash keys and pull vehicle up as far as possible in the service drive.
    • Answering phones with proper training and setting service reservations.
    • Perform complementary tire pressure checks for ALL guests, including all 5 tires when necessary.
    • Pull up loaners for guests/service writers, check guest’s out in loaners (walk around) and walk them through vehicles. (Push button ignition, fuel door, mirrors, heat/ac, hybrid function, etc.)
    • Check in loaners upon return, marking updated mileage, fuel, and spot number on key tag
    • Pull loaners through the wash if they are dirty, (time permitting) or place in the “dirty” bin at cashier’s desk.
    • Gas service cars when necessary.
    • Gas loaners when tank is below 1/3 a tank. Be sure loaners are parked in back of the lot.

    Qualifications

     Valet Attendant (Greeter):

    • Must be available to work weekdays, and evenings.
    • Possess a good driving record.
    • Basic computer literacy. (Windows 10 or newer)
    • Be able to smile and be friendly to all customers at all times.
    • Possess excellent listening and organizational skills.
    • Must be able to drive most makes and model automobiles.

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