• Express Service Advisor (Writer)

    Job Locations US-OH-Fairfield
    Job ID
    2018-1502
    Category
    Service Department
    Dealership
    Performance Toyota
  • Overview

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    Why Performance Toyota's "Express Service Advisor (Writer) Team"?

    • 2017 Toyota Signature Award Winners!
    • Take a look at what Our Customers think about us!
      • Toyota "Customer Sales Satisfaction" is a 95.19%!
      • Indeed rates us at....4.1 Stars out of 5
      • Google rating is........4.2 Stars
      • Cars.com rating is.....4.6 Stars
      • Yelp is........................4.5 Stars
      • Cargurus is................4.2 Stars
      • Dealerrater is............4.5 Stars
    • $55,000 to $65,000 Annual Earning Potential!
    • Outstanding bonus programs!
    • Fantastic Benefits include:
      • Paid vacation.
      • 401k retirement plans.
      • Health insurance, life insurance.
      • short term disability.
      • long term disability.
      • Life insurance.
      • Dental and eye care.
      • Generous discounts on automobiles, parts, and service.

    As an Express Service Writer your primary job responsibility will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

    Responsibilities

    Express Service Advisor (Writer):

    • Maintain your Customer Satisfaction Scores at or above the district goal.
    • Receiving in customer’s and their automobiles in the most effective and timely manner.
    • Constant communication with your service technicians.
    • Calling customers with diagnostic results and recommendations from your technicians.
    • Selling the recommendations from your technicians.
    • Communicate authorized recommendations to your technicians with a “promise time” for completion of work.
    • Prompt call to customers when vehicle is washed and ready.
    • Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up.
    • Close all repair orders and review with customers as they pick up their automobiles.

     

    Qualifications

    Express Service Advisor (Writer):

    • One year of experience is a plus.
    • Need to have a great driving record.
    • Possess strong computer literacy.
    • Have an energetic and positive attitude with everyone.
    • Must pass a drug screen to ensure we build safe and winning teams.

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